On the line with Brittanie: Meet PAN’s program representatives

In this blog series, we’re pleased to introduce you to our wonderful call center representatives who understand the financial hardships that may come with a diagnosis and are on the line, ready to offer caring and compassionate service.

Meet Brittanie, a PAN Patient Assistance Specialist who shares with us a little about herself and what it means to be part of an organization with a giving spirit.

What motivated you to join PAN’s call center team?

Life is full of struggles and triumphs. Having the opportunity to help others in their time of need is what drew me to PAN.

How do you describe your work to people who don’t know about PAN?

I am part of an organization that has a giving spirit. I help patients enroll in our financial assistance programs and answer any questions they may have during their grant period or beyond.

What’s your favorite part of your job?

The variability of my daily tasks is what gets me up in the morning. On any given day, I provide services to patients, providers or pharmacists or assist with new outreach initiatives. With each new project, I encounter unique challenges. As a result, I am afforded the opportunity to further develop my leadership and problem-solving skills.

Tell us something that others would be surprised to know about you.

I hate cheese but I love pizza.

What are your tips for having a great phone conversation with patients or providers?

Understandably, calls can be very emotional so it’s important to handle them appropriately. Always be sweet and to the point. Providing accurate information while being empathetic goes a long way.