COVID-19 Financial Support Fund FAQs

Using a debit card pre-loaded with $300, eligible patients can use the card for treatment expenses, over-the-counter and prescription medications and medication delivery services, medical supplies, transportation to treatment or the pharmacy, and everyday essentials like meals, groceries and grocery delivery services.

If you’re approved for a grant, you will receive a Visa debit card pre-loaded with $300 in the mail that you can use to pay for covered services. Your debit card will be active for 12 months or until you use the entire amount—whichever comes first.

You will receive the debit card in the mail within 10-15 days. When you receive your card, you can submit a card activation request here. Our representatives will email you confirmation that your card has been activated. Typically, this process takes 24 hours or less.

As soon as its activated, you can begin using the card to pay for expenses related to COVID-19 without needing prior approval from PAN.

If you have not received your card after 15 business days, please email activate@panfoundation.org for further assistance.

Please note that we reserve the right to terminate your grant if a transaction has not been made on your card in 90 days or if you use the card for non-covered services or items.

Contact us with questions about card use at 1-866-316-7263, Monday through Friday, 9 a.m. to 7 p.m. ET.

You can use your debit card to pay for the following items or services:

• Treatment expenses for COVID-19
• Over-the-counter medications and prescription medications, including delivery services
• Medical equipment and supplies
• Transportation to treatment or pharmacies
• Groceries and meals, including delivery services

Please note that we reserve the right to terminate your grant if a transaction has not been made on your card in 90 days or if you use the card for non-covered services or items.

Here are the full eligibility requirements:

1. The patient must be diagnosed with or negatively impacted by COVID-19.
2. The patient must also have cancer or a chronic or rare disease.
3. The patient must have Medicare health insurance.
4. The patient’s income must fall at or below 400% of the Federal Poverty Level.
5. The patient must reside and receive treatment in the United States or U.S. territories. (U.S. citizenship is not a requirement.

We are so grateful for your support. The COVID-19 Financial Support program provides direct financial assistance to people who are most at risk of becoming seriously ill and experiencing financial insecurity due to coronavirus.

To help people affected by the outbreak, you can make an online donation. Just select “COVID-19 Financial Support” under “Disease Fund Allocation,” to designate your contribution for this program.

If you meet the eligibility requirements for the COVID-19 Financial Support program, call us at 1-866-316-7263 from Monday through Friday, 9 a.m. to 7 p.m. to apply.

Our representatives will ask you to provide standard demographic information such as your name, diagnosis other than COVID-19, address, Social Security Number and phone number, as well as the gross income for your household.

Only individuals who meet the eligibility requirements can apply. Caregivers may apply on behalf of the patient.

Applications are not currently open for healthcare providers to apply on behalf of their patients.

No, but please encourage your patients to apply to the program. If your patients meet the eligibility requirements, they can call us at 1-866-316-7263 from Monday through Friday, 9 a.m. to 7 p.m. to apply for help.

At this time, individuals approved for a grant are only eligible to receive one grant from the COVID-19 Financial Support Fund so that we can help the most people possible. Thank you for your understanding.

You can submit a card activation request here. Our representatives will email you confirmation that your card has been activated. Typically, this process takes one business day or less.

You can check your available balance, review your transaction history and download monthly card statements any time at www.pexcardholder.com.

Call 1-866-685-0898 for assistance with your card at any time.

If you lose your debit card, you can contact us at 1-866-316-7263, or PEX (the card distributor) at 1-866-685-0898.

Visa cards are commonly accepted by businesses, medical offices, pharmacies and more. You can use this online tool to search for specific merchants that will accept the card.

Please note that your card is restricted to the covered services within the COVID-19 Financial Support Fund. If a merchant you would like to use is not available, please contact us to see if it may be covered.