Look for the helpers: Nicole Kearney, Noble Health Services

Every day, healthcare providers and pharmacists are on the front lines of helping patients in need connect with financial assistance to start and stay on treatment.

“I recently met with a patient at risk of going an entire month without their HIV medication because they could not afford the co-pay,” said Nicole Kearney, who works for Noble Health Services, a specialty pharmacy in Syracuse, New York. Luckily, that same day, she applied for and received a PAN grant for her patient—before any prescription doses were missed.

As a process improvement supervisor, Nicole manages the onboarding and training of employees who staff Noble’s 24/7/365 call center. She also oversees their free overnight medication delivery program and co-pay assistance services. It’s a big job, but she is passionate about helping those with complex and chronic conditions.

“The most rewarding aspect of my